Customer Success Manager- NY
Core
Lead strategic relationships with global Online Video and Connected TV (CTV) publisher accounts to maximize retention, growth, and long-term success.
Role type
Senior Customer Success Manager
Builds
Publisher business success via video platform adoption and revenue optimization
Domain
Ad-Tech / Media Technology
Deliverable
client delivery
Required skills
strategic account management, cross-functional partnership, business planning, upsell identification, executive communication, technical domain expertise
Preferred skills
Tableau, CRM tools (Zendesk, Salesforce, Monday), SSP/OVP/DSP familiarity, media/video industry consulting, sales background
Technologies
Tableau, Zendesk, Salesforce, Monday, SSPs, OVPs, DSPs
Responsibilities
Lead strategic relationships with publisher accounts; manage global book of business across regions/time zones; partner cross-functionally for onboarding and growth; identify expansion/upsell opportunities; lead Quarterly Business Reviews (QBRs); advocate for customer priorities internally; resolve challenges using programmatic advertising knowledge
Seniority
Senior, hands-on IC (via careerplan.io/jobs/F0-005-C4-F6A-customer-success-manager-ny-at-exco)
