Dutch Automotive Technical Helpdesk Agent
Core
Provide expert technical support via phone and electronic channels to a network of Authorized Repairers and Independent Operators across Europe, focusing on diagnostics, root cause analysis, and repair guidance for vehicles including EVs.
Role type
Technical Helpdesk Agent (Automotive/EV)
Builds
Diagnostic and repair guidance for dealers and workshops
Domain
Automotive industry, Electric Vehicles (EV), High Voltage systems
Deliverable
client delivery
Required skills
Diagnostics, root cause analysis, vehicle mechanics, EV systems knowledge, diagnostic tools usage, case documentation, coordination of field visits, training delivery, trend analysis
Preferred skills
High Voltage (HV) certification (e.g., HV EV Specialist, DGUV L2+, IMI Level 4), senior dealership workshop experience
Technologies
Diagnostic tools
Responsibilities
Resolve technical inquiries from dealers and internal teams, guide dealers through repair processes, document cases and technical data, coordinate Field Engineer visits, conduct vehicle testing and servicing arrangements, escalate complex cases, contribute to customer satisfaction
Seniority
Mid-level (2-5 years experience)