Technical Delegate - Automotive
Core
Execute on-site and remote missions to accelerate vehicle repair lead times, resolve complex technical incidents, and support service networks in delivering first-time-right fixes.
Role type
Senior IC automotive technical delegate (field service)
Builds
Reduced vehicle downtime and backlog for dealerships and authorized repairers across Europe
Domain
Automotive after-sales / diagnostics / electrical systems
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Complex electrical/electronic fault diagnosis, OEM diagnostic tool proficiency (wiTECH POD, DiagBOX VCI), wiring diagram interpretation, root-cause analysis, technical documentation, technician coaching, ECU programming, multimeter/oscilloscope usage, network communication troubleshooting (CAN/LIN/FlexRay)
Preferred skills
Multi-brand familiarity, European field support experience, additional European languages
Technologies
wiTECH POD, DiagBOX VCI, MS Office, remote support platforms, ticketing systems
Responsibilities
Execute field and remote missions to support dealerships and technical centers; Diagnose and resolve complex technical incidents including advanced electrical/electronic and multiplexing faults; Analyze single and systemic vehicle issues to provide containment and corrective actions; Produce technical reports, incident summaries, and action plans; Coordinate and coach multidisciplinary teams at the point of repair; Feed recurring issues into knowledge bases for continuous improvement.
Seniority
Senior, hands-on IC