TAC Engineer GER
Core
Provide expert technical support via phone and electronic channels to a network of Authorized Repairers and Independent Operators across Europe, focusing on diagnostics, root cause analysis, and repair guidance for vehicles including EVs.
Role type
Senior Technical Helpdesk Support Engineer (Automotive/EV)
Builds
Diagnostic and repair guidance solutions for dealers and independent workshops
Domain
Automotive industry, Electric Vehicles (EV), High Voltage systems
Deliverable
client delivery
Required skills
Vehicle mechanics knowledge, EV systems knowledge, High Voltage (HV) safety knowledge, Diagnostic tool usage, Root cause analysis, Case documentation, Field coordination
Preferred skills
HV certification (e.g., HV EV Specialist, DGUV L2+, IMI Level 4), Senior dealership workshop experience
Technologies
Diagnostic tools
Responsibilities
Respond to technical inquiries via phone and electronic channels, Guide dealers through repair processes, Coordinate Field Engineer visits, Document cases and technical data in internal systems, Escalate complex cases, Conduct vehicle testing and servicing arrangements
Seniority
Senior, hands-on IC