TAC Engineer GER
Core
Provide expert technical support, diagnostics, and repair guidance to a network of authorized repairers and independent workshops across Europe for automotive and EV vehicles.
Role type
Senior Technical Helpdesk Support Engineer (Automotive/EV)
Builds
Diagnostic and repair solutions for vehicle operators and dealers
Domain
Automotive industry, Electric Vehicles (EV), High Voltage systems
Deliverable
client delivery
Required skills
Automotive diagnostics, root cause analysis, vehicle mechanics, EV systems knowledge, diagnostic tools usage, case documentation, field coordination, training delivery, trend analysis
Preferred skills
HV certification (e.g., HV EV Specialist, DGUV L2+, IMI Level 4), senior dealership workshop experience
Technologies
Diagnostic tools, internal case management systems
Responsibilities
Provide technical support across various systems focusing on diagnostics and root cause analysis; Resolve technical inquiries from customer dealers and internal teams; Guide dealers through repair processes and ensure accurate case documentation; Collaborate with dealer technicians and internal agents to resolve complex technical issues; Document cases and technical data in internal systems; Coordinate Field Engineer visits; Engage in training and product knowledge exchange; Occasionally conduct vehicle testing and servicing arrangements; Escalate cases when necessary
Seniority
Senior, hands-on IC