VoIP Engineer
Core
Technical lead for migrating Cisco Dedicated Instance (DI) to Cisco Multi-Tenant (MT) voice architecture, ensuring enterprise standards, service continuity, and team readiness.
Role type
Senior VoIP Engineer (Migration & Architecture)
Builds
Cisco Multi-Tenant (MT) voice environments and migration infrastructure
Domain
Telecommunications / Enterprise Voice / Cisco Systems
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Cisco DI and MT architecture expertise, migration planning, enterprise configuration design, PSTN/SIP trunk interoperability, troubleshooting, documentation, staff training
Preferred skills
IT infrastructure system maintenance, trusted advisor mindset
Technologies
Cisco Dedicated Instance (DI), Cisco Multi-Tenant (MT), SIP trunks, PSTN, Contact Center
Responsibilities
Lead technical planning and execution of DI to MT migration; design and validate MT environments; develop migration runbooks and rollback plans; create engineering standards and documentation; mentor engineering staff on MT administration and troubleshooting; establish post-migration operational support procedures.
Seniority
Senior, hands-on IC with mentorship responsibilities