College Aide
Core
Provide technical support and IT services for the Citywide Training Center, including device maintenance, help desk support, and webinar assistance.
Role type
IT support specialist (student)
Builds
Technical support for online learning platforms and training seminars
Domain
Public sector / Information Technology
Deliverable
product features
Required skills
PC hardware/software troubleshooting, network configuration, Microsoft Office productivity suites, data analysis, report generation, webinar technical support
Preferred skills
Experience with standardized IT procedures, ad-hoc initiative support
Technologies
Window PCs, mobile devices, Microsoft Office, end-user operating systems, webinars
Responsibilities
Configure and maintain PCs, mobile devices, and printers; troubleshoot hardware/software and network issues; provide Help Desk support for online learning participants; support Live Seminars and webinars; analyze service efficiency and create internal procedures
Seniority
Entry-level, student