Automotive Technical Helpdesk Agent - French speaker
Core
Provide expert technical assistance for diagnosing complex automotive issues and support dealer networks with quick solution finding for technical product problems.
Role type
Automotive technical helpdesk agent
Builds
Repair instructions and technical solutions for dealer workshops and dealerships
Domain
Automotive after-sales support
Deliverable
client delivery
Required skills
automotive experience, technical concern resolution, warranty procedures, fluency in English and French, verbal and written communication
Preferred skills
dealership or workshop background, Aftersales retail experience, collaborative peer group experience
Technologies
N/A
Responsibilities
Diagnose complex technical issues, support dealer network with solution finding, provide repair instructions via communication channels, act as interface between manufacturer and dealers
Seniority
Individual Contributor