Customer Service & Parts Marketing Specialist
Core
Operational marketing specialist for after-sales service and parts sales, optimizing workshop potential and parts revenue in Poland and Baltic countries.
Role type
Senior IC operational marketing specialist (after-sales)
Builds
After-sales marketing campaigns, activation plans, and communication tools for service and parts sales initiatives.
Domain
Automotive after-sales, parts distribution, and service optimization
Deliverable
product features
Required skills
Market and performance analysis, project management, campaign design and execution, business growth recommendations, stakeholder facilitation
Preferred skills
Knowledge of Polish and Baltic markets, experience in service or spare parts sales
Technologies
None stated
Responsibilities
Conduct market and performance analyses for service utilization and parts sales; Identify commercial opportunities and operational barriers; Design campaign concepts and activation plans; Develop growth recommendations and success metrics for workshops; Facilitate workshops, presentations, and knowledge transfer sessions; Prepare post-implementation evaluations and lessons learned reports.
Seniority
Senior, hands-on IC