Lead Software Engineering Support Technician
Core
Lead technical support and operational stability for a global entertainment metadata platform, solving complex systemic issues and ensuring continuous service.
Role type
Senior IC Lead Software Engineering Support Technician
Builds
Operational stability and reliability for global entertainment metadata and connected ID platforms
Domain
Media & Entertainment / Cloud Infrastructure
Deliverable
infrastructure
Required skills
Complex system troubleshooting, Incident management, Cross-functional leadership, Python scripting, AWS/Azure management, Database querying (MSSQL, MongoDB, Kafka), Mentorship
Preferred skills
Advanced automation initiatives, Strategic support as SME
Technologies
Python, Bash, PowerShell, Java, AWS, Azure, MSSQL, MongoDB, Kafka
Responsibilities
Serve as primary escalation point for complex technical issues, Lead major incident response and post-mortem analysis, Coordinate with DevOps and Engineering teams, Stabilize systems at global scale, Guide and train team members, Write complex scripts for automation
Seniority
Senior, hands-on IC with leadership scope
