Senior Manager – Services Operations KinetiX
Core
Lead the KinetiX Services team in India to deliver remote support, calibration, system testing, and operational safety outcomes for freight and transit rail customers.
Role type
Senior Manager, Services Operations
Builds
Remote support infrastructure, calibration protocols, and service delivery for Indian Railways and global customers
Domain
Rail transportation, freight, transit, and industrial services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Leadership of geographically dispersed teams, service-level agreement management, budget and margin performance, contract negotiation, safety strategy execution, cross-functional coordination, proposal development, revenue growth
Preferred skills
Rail industry experience, large-scale software/hardware project management
Technologies
Rail monitoring solutions, networking systems, mechanical and electrical engineering platforms
Responsibilities
Lead daily execution and team development for the India services team, manage customer commitments and SLAs, drive regional services strategy to improve uptime and MTTR, oversee financial performance and risk, coordinate cross-functional issue resolution, build support processes and documentation, lead proposal development for service contracts, and grow the services portfolio
Seniority
Senior, hands-on IC with strategic oversight
