CASE MANAGEMENT SUPERVISOR
Core
Supervise a team of Benefits Opportunity Specialists (BOS) to manage eligibility determination, financial planning, employment planning, and case monitoring for individuals and families in need of social services.
Role type
Case Management Supervisor (Team Lead)
Builds
Self-sufficiency outcomes for clients via cash assistance, SNAP, childcare, eviction prevention, and job training programs.
Domain
Public Sector / Social Services / Human Services
Deliverable
Production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Supervisory leadership, program development, quantitative analysis, research, eligibility determination, financial planning, employment planning, case consultation, audit preparation, dispute resolution, field visit coordination, housing needs assessment, anti-eviction planning.
Preferred skills
Experience with homebound client services, walk-in/telephone center management, rapid response case handling.
Technologies
None stated
Responsibilities
Supervise BOS staff handling new applications, closed cases, and reopens; assign applications and review/sign off on benefits; supervise eligibility assessments for SNAP/Medicaid and employment barriers; prepare statistical reports and monthly audits; conduct mandatory dispute resolution; supervise housing needs assessments and anti-eviction plans; perform field visits.
Seniority
Mid-level Supervisor
