Sr. Diagnostic Support Engineer
Core
Monitor DTC/CAN parameters at a Command Center, manage escalations, and coordinate with dealers to resolve vehicle issues.
Role type
Senior Diagnostic Support Engineer (Level 1 Customer Support)
Builds
Internal support tickets and resolution workflows for vehicle diagnostics
Domain
Automotive diagnostics and customer support
Deliverable
client delivery
Required skills
DTC monitoring, CAN bus analysis, ticketing system management, Level 1 customer support, dealer coordination, KPI tracking, job card analysis
Preferred skills
Experience in command center operations, familiarity with DMS systems
Responsibilities
Monitor DTC/CAN parameters 24/7, create internal tickets for alerts, guide customers/drivers to resolve minor issues, direct critical cases to dealers, coordinate dealer repairs, generate management reports, track KPIs, analyze job cards for cost avoidance