Associate Network Operations Center Technician - 3rd Shift
Core
Monitor and analyze existing systems and services, resolve alerts within defined SLAs, and maintain system health for Carvana's automotive retail operations.
Role type
Associate Network Operations Center Technician
Builds
System availability and stability for Carvana's retail platform
Domain
Automotive retail technology infrastructure
Required skills
monitoring and alerting tools, basic networking principles and protocols, Microsoft Windows Server and Desktop support, Windows Active Directory administration, incident management, ticketing systems (ServiceNow or Jira)
Preferred skills
automation of repeatable tasks, major incident command, bridge call participation
Technologies
PagerDuty, PRTG, Splunk OnCall (VictoOPS), DataDog, ServiceNow, Jira
Responsibilities
Monitor and analyze existing systems and services, Perform runbook functions to resolve alerts within defined SLAs, Escalate alerts to designated on-call teams when NOC is unable to resolve, Maintain services once they are live by responding promptly to incidents, Measure and monitor availability, latency, and overall system health, Identify trends in system alerts and monitoring, Log all technical issues into the ticketing system with as much detail as possible, Serve as Major Incident Commander as needed
Seniority
Mid-level, hands-on IC
