Computer Associate Operations II
Core
Provide citywide technical diagnosis, active directory administration, queue management, and technical hardware provisioning for NYPD IT infrastructure.
Role type
Senior IC IT Operations Specialist (Service Desk & Hardware)
Builds
IT infrastructure, service desk operations, and specialized agency hardware (Body Worn Cameras, mobile devices)
Domain
Public Safety / Law Enforcement / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Active Directory administration, ServiceNow ticket management, hardware troubleshooting, mobile device management (MDM), data backup and restore, user profile configuration, evidence management systems
Preferred skills
Experience with AirWatch or Microsoft Intune, familiarity with Evidence.com, knowledge of multi-tiered network environments
Technologies
ServiceNow, Active Directory, AirWatch, Microsoft Intune, Evidence.com, iOS
Responsibilities
Handle and resolve ServiceNow incident tickets citywide; answer service desk calls and conduct diagnostic on end user issues; audit and route active ticketing queues; configure, replace, and troubleshoot job-issued iPhones and Body Worn Cameras; upload device video footage to Evidence.com; provide face-to-face service to walk-in members; document implementation procedures for resolved cases.
Seniority
Mid-level, hands-on IC