Diagnose Specialist - Automotive
Core
Escalation point for dealers and repair shops to resolve complex vehicle problems, reducing downtime and ensuring first-time repair success.
Role type
Senior Automotive Diagnostic Specialist (Technical Support)
Builds
Diagnostic solutions and technical guidance for vehicle fleets
Domain
Automotive / Electrical & Electronic Systems
Deliverable
client delivery
Required skills
Complex electrical/electronic fault diagnosis, OEM diagnostic tools (wiTECH, DiagBOX), wiring diagram interpretation, root cause analysis, fleet-wide technical issue support, technician coaching
Preferred skills
Field-based or multi-site support experience, multi-brand exposure, OEM/importer technical support background
Technologies
CAN, LIN, FlexRay networks, ADAS, powertrain systems, body electronics
Responsibilities
Support dealers and repair shops on-site and remotely, diagnose and resolve complex electrical/electronic and drivability faults, identify root causes using wiring diagrams and technical documentation, write clear technical reports and case updates, coach technicians and provide practical guidance, convert recurring issues into continuous improvement initiatives