Automotive Technical Delegate / Flying Doctor
Core
Escalation point for complex vehicle electrical, electronic, and drivability faults, supporting dealerships and repairers on-site and remotely to reduce downtime.
Role type
Senior automotive diagnostic specialist (field/remote)
Builds
First-time-right repairs and fleet-wide technical solutions
Domain
Automotive diagnostics and technical support
Deliverable
Production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Complex electrical/electronic fault diagnosis, OEM diagnostic tools (wiTECH, DiagBOX), wiring diagram interpretation, root cause analysis, technical reporting, hands-on coaching
Preferred skills
Field-based or multi-site support experience, multi-brand exposure, OEM/importer technical support background
Technologies
CAN, LIN, FlexRay, OEM diagnostic software
Responsibilities
Diagnose and resolve complex faults, use OEM tools for diagnostics and flashing, identify root causes using technical documentation, create technical reports, coach technicians, feed recurring issues into continuous improvement
Seniority
Senior, hands-on IC