Field Service Consultant
Core
Troubleshoot complex vehicle issues and provide technical support to dealership technicians to improve repair efficiency and customer experience.
Role type
Field Service Consultant (Automotive)
Builds
Repair optimization solutions and compliance support for vehicle manufacturers and retailers
Domain
Automotive after-sales service and repair operations
Deliverable
client delivery
Required skills
automotive technician experience, ASE certification, technical troubleshooting, recall management, repair documentation, data analysis, MS Excel, MS Word, MS PowerPoint
Preferred skills
field-related management experience, dealership experience, Assistant Manager or Shop Foreman background
Technologies
Microsoft Excel, Microsoft Word, Microsoft PowerPoint
Responsibilities
Assessing and solving technical escalations, providing online and in-dealership technical assistance, managing recall requirements and ensuring Required Service Updates are completed, providing dealership consultations on repair order documentation and facility inspections, analyzing data to create custom reports, suggesting repair shop process improvements
Seniority
Mid-level, hands-on IC