Customer Service Specialist - Categorie Protette ai sensi della L.68/99
Core
Support automotive brands in customer lifecycle management, experience, operations, technical support, training, and warranty processes.
Role type
Customer Service Specialist (Automotive)
Builds
Customer experiences, operational reports, technical support solutions, training programs, warranty processes
Domain
Automotive industry
Required skills
Office suite proficiency, English language skills, relationship building, problem solving, data analysis, project management, attention to detail
Preferred skills
University degree in Economic, Engineering, Linguistic, or Humanities fields, additional languages
Technologies
Office suite
Responsibilities
Execute marketing campaigns and analyze results, support dealer networks and improve customer satisfaction, monitor business performance and handle accounting reconciliations, provide post-sales technical assistance, organize technical training programs, manage warranty processes
Seniority
Entry-level, hands-on IC