College Aide- Help Desk Technician
Core
IT Help Desk support and technical assistance for hardware, software, and AV equipment across multiple office locations.
Role type
IT Help Desk Technician (College Aide)
Builds
Support for DYCD staff hardware/software systems and conference room AV setups
Domain
Public Sector / IT Support
Deliverable
product features
Required skills
ServiceNow ticket management, hardware troubleshooting, software support, AV equipment setup, remote desktop support, IMAC (Installs, Moves, Adds, Changes)
Responsibilities
Monitor and manage ServiceNow Help Desk tickets and emails; Provide helpdesk/desktop support for hardware and software; Support and set up audio/visual equipment, computers, and laptops in conference rooms and auditoriums; Assist with IMACs for computer systems and peripherals; Provide remote desktop and laptop support for hybrid work-from-home staff