FAIR HEARING PROCESS EXAMINER
Core
Supervises Fair Hearing Process Specialists and clerical staff to ensure accurate and timely processing of Aid-to-Continue, Default, and Resolution cases for New York City social benefits.
Role type
Supervisory Associate Benefits Opportunity Specialist (Fair Hearing Process Examiner)
Builds
Case action completions, evidence packets for State Fair Hearings, and program operations reports
Domain
Public sector social services / Administrative law compliance
Deliverable
Dashboards & analysis | Client delivery
Required skills
Supervision of staff, case review and authorization, data entry accuracy, report generation, procedural compliance, training delivery
Preferred skills
Independent judgment, conflict resolution, policy interpretation
Technologies
Fair Hearing Information System (FHIS), Fair Hearing Electronic Evidence Management System (FHEMS), NYCWAY, Paperless Operation System (POS), HRA Viewer
Responsibilities
Supervise Fair Hearing Process Specialists and clerical staff; Review and authorize Aid-to-Continue, Default, and Resolution cases; Prepare evidence packets for State Fair Hearings; Collect and summarize program operations data; Provide training updates to subordinates on policy directives
Seniority
Mid-level supervisor (Associate level)