Director, CRM Product Lead
Core
Owns the CRM product vision, strategy, and roadmap for the US commercial organization, overseeing a team of Product Owners to build a robust CRM foundation and drive transformational change.
Role type
Director, CRM Product Leader
Builds
NextGen CRM platform and scalable platform requirements for the US commercial organization
Domain
Biopharmaceutical / Healthcare / Commercial Technology
Deliverable
product features
Required skills
Product strategy, roadmap planning, team leadership and mentoring, stakeholder management, change management, risk management, build-versus-buy analysis, regulatory compliance, AI-enabled CRM capabilities, data analytics, digital customer engagement
Preferred skills
Experience with Salesforce and/or Veeva, leading broad organizational change initiatives, deep understanding of pharma/biotech business operations
Technologies
Salesforce, Veeva, AI
Responsibilities
Define future-state vision and translate into scalable platform requirements, lead design reviews and sprint demonstrations, oversee Product Owners supporting US Therapeutics, facilitate collaboration between senior business leaders and cross-functional teams, establish and enforce governance frameworks for regulatory and privacy compliance, assess business processes and capability gaps to design improvements
Seniority
Director, strategic leadership & team management