Customer Service Liaison, Bureau of Food Safety and Community Sanitation
Core
Address customer questions and complaints, manage call center operations, maintain regulatory databases, and support food safety enforcement communications for the NYC Department of Health.
Role type
Senior administrative associate (customer service & data management)
Builds
Public health enforcement databases, violation notices, and community outreach materials
Domain
Public health / Food safety / Government administration
Deliverable
Dashboards & analysis | client delivery | infrastructure
Required skills
Database management, call center operations, document processing, regulatory compliance tracking, correspondence management, data entry accuracy
Preferred skills
Customer service unit management, analytical skills, Microsoft Office proficiency, problem-solving
Responsibilities
Answer telephone calls and manage call center queues, research and update permits/inspections in databases, prepare and mail violation notices, liaise with OATH to verify food service establishment status, support staff with correspondence on re-openings and modifications, assist with community outreach presentations
Seniority
Senior, hands-on IC
