Legal Systems Program Manager, Assigned Counsel Plan
Core
Architect and operator of legal systems supporting the Assigned Counsel Plan's core business operations, including case management, attorney assignments, contracting, and data analytics.
Role type
Senior IC Legal Systems Program Manager
Builds
Salesforce-based Case Management System and related legal operations tools
Domain
Public sector legal services / Legal technology
Required skills
Salesforce administration, workflow design, data analytics, requirements translation, stakeholder management, change management, user training, system documentation, process improvement, risk reduction, cross-functional coordination
Preferred skills
Legal technology expertise, automation implementation, emerging legal tech tools
Technologies
Salesforce
Responsibilities
Serve as business-side product owner for the Salesforce-based Case Management System; Partner with CMS Administrator to design, test, document, and implement system enhancements, workflows, dashboards, forms, reports, and templates; Analyze workflows to identify opportunities for system improvements, automation, standardization, and risk reduction; Translate operational needs into clear business requirements, user stories, testing plans, workflow maps, and implementation guidance; Support development and maintenance of system workflows for intake, triage, attorney assignment, provider communications, contract tracking, data collection, and reporting; Develop and maintain dashboards, reports, and performance metrics to support leadership visibility into caseloads, provider activity, contracting status, workflow performance, turnaround times, and operational risks; Work with leadership, legal providers, and internal users to identify pain points, recurring system issues, training needs, and process gaps; Provide hands-on user support and guidance to ACP staff and legal providers navigating the CMS; Coordinate with MOCJ IT, vendors, and system administrators to resolve platform issues, manage enhancements, and support system reliability; Support integration of ACP's legal systems with broader operational needs including contracting, data analytics, compliance tracking, invoice/payment workflows, document management, and provider engagement; Develop user guides, standard operating procedures, training materials, playbooks, and system documentation; Lead or support training sessions for ACP staff, assigned counsel attorneys, and other system users; Monitor system performance, user adoption, data quality, workflow compliance, and reporting accuracy; Help ensure that ACP systems reflect applicable confidentiality, privacy, cybersecurity, access-control, records-management, and legal-process requirements; Support change management for new system features, process updates, and workflow improvements; Identify opportunities to responsibly leverage automation, analytics, and emerging legal technology tools to improve efficiency, reduce manual work, and strengthen operational oversight; Coordinate cross-functional projects involving ACP leadership, MOCJ IT, fiscal, procurement, legal, data, and external partners.
Seniority
Senior, hands-on IC