FIELD PERFORMANCE SPECIALIST
Core
Evaluate dealer fixed operations, coach staff on sales and service standards, and implement performance improvement plans for automotive dealerships.
Role type
Senior Operations Specialist (Dealer Performance)
Builds
Dealer Business Plans and OEM objectives
Domain
Automotive Aftermarket / Dealer Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
dealer operations evaluation, sales coaching, customer service mentoring, performance metrics tracking, action plan development, data analysis, PC applications proficiency
Preferred skills
Bachelor's Degree, experience in automotive service operations
Technologies
Windows environment
Responsibilities
Evaluate dealer operations to identify inefficiencies, coach dealer staff on sales and service standards, monitor dealer progress and provide feedback, document actions from on-site visits, track and report key performance metrics, collaborate on continuous improvement action plans
Seniority
Senior, hands-on IC
