IT Operations Center Shift Supervisor
Core
Supervise IT Operations Center staff, manage system outages, and resolve first-line support calls for gaming infrastructure.
Role type
Shift Supervisor, IT Operations Center
Builds
Support operations for gaming systems and infrastructure
Domain
Gaming industry, IT Operations
Deliverable
client delivery | infrastructure
Required skills
personnel management, incident triage, knowledge base maintenance, regulatory compliance, shift flow prioritization, reporting, iSeries troubleshooting
Preferred skills
supervisory experience, ITIL V3 Foundation, Associate's degree, 50 wpm typing speed
Technologies
iSeries, Microsoft Office
Responsibilities
Interview and hire staff, coordinate major system events/outages, resolve first-line support calls, analyze and triage alarm conditions, manage tracking and reporting systems, maintain knowledge base, ensure adherence to P&Ps and regulations
Seniority
Mid-level, hands-on IC with supervisory duties
