Desktop Design Engineer
Core
Provide engineering design level support, platform engineering, and troubleshooting for desktop and laptop computers, operating systems, and related enterprise software within the NYC government.
Role type
Desktop Design Engineer (IT Support & Engineering)
Builds
Stable, secure, and efficient desktop environments for city agencies and OTI staff.
Domain
Public Sector / IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows Desktop administration, SCCM management, Workspace One, Nerdio Management Plane, Azure Windows Virtual Desktop, Root Cause Analysis, hardware evaluation, software deployment, VoIP support, video conferencing, network security, Office 365 administration, proactive monitoring, firmware upgrades, patch management.
Preferred skills
Experience with automated deployment, complex technical issue resolution, process creation, documentation, training delivery.
Technologies
Microsoft Windows, SCCM, Workspace One, Nerdio, Azure, Office 365, VoIP, Video Conferencing systems.
Responsibilities
Evaluate new enterprise hardware and software; perform application packing and installation for automated deployment; test computer systems and peripherals; interact with application software and OS to ensure performance standards; provide tier three escalation support; maintain Client Management Systems (SCCM, Workspace One, Nerdio); manage and troubleshoot physical, portable, and virtual Windows hosts; perform proactive monitoring and resolution; diagnose problems and provide Root Cause Analysis; research and implement improvements to the desktop environment; assist in maintenance including patches, security updates, and hardware firmware upgrades.
Seniority
Mid-level to Senior, hands-on IC with administrative capacity.