HR Operations Case Management Lead
Core
Designing and guiding HR Case Management solutions within the ServiceNow platform to optimize HR Service Delivery processes.
Role type
Senior HR Operations Case Management Lead (ServiceNow)
Builds
ServiceNow Case Management modules, workflows, forms, and integrations
Domain
Human Resources / HR Service Delivery / Enterprise Service Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow platform configuration, HR Service Delivery (HRSD) principles, system design, scripting, application customization, data analysis, business requirements documentation, process improvement
Preferred skills
ServiceNow certifications (CSA or CIS), experience with similar case management platforms
Technologies
ServiceNow
Responsibilities
Gather and analyze business requirements to translate into technical specifications; Design and configure ServiceNow Case Management modules; Partner with stakeholders and vendors to customize applications; Lead data analysis and reporting to support decision-making; Provide training and support for new features; Stay current with ServiceNow industry trends
Seniority
Senior, hands-on IC