Warranty Specialist Consultant
Core
Oversee and optimize warranty operations across an assigned dealer group, ensuring compliance with policies while driving operational effectiveness and business growth.
Role type
Senior IC Warranty Operations Manager / Team Lead
Builds
Dealer network performance, warranty profitability, and operational efficiency
Domain
Automotive Aftermarket / Warranty Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
People Management & Leadership, Relationship Management, Advanced Data Analysis, Strategic Planning, Stakeholder Management, Conflict Resolution, Technical Troubleshooting, Financial Acumen
Preferred skills
Consultative account management experience, Dealer coaching expertise, Complex warranty assessment
Technologies
Microsoft Excel, CRM Software
Responsibilities
Provide leadership and manage professional development for Warranty Specialists, Prepare and present operational performance reports to clients, Monitor dealer network performance against KPIs and SLAs, Conduct warranty reviews, audits, and compliance assessments, Act as SME for warranty technical information and legal requirements, Coach internal team and dealer staff on claim management and diagnosis
Seniority
Senior, hands-on IC with team management