Warranty Specialist
Core
Research warranty concerns, review and submit claims, monitor repair orders, and manage warranty audits for automotive manufacturers.
Role type
Warranty Specialist
Builds
Warranty claim approvals and repair order authorizations for OEM partners
Domain
Automotive after-sales / Warranty management
Deliverable
client delivery
Required skills
Automotive industry experience, warranty claim administration, repair order monitoring, database evaluation, data entry, document preparation for audits, parts store management, customer record maintenance
Preferred skills
Experience with Service Advisor or Warranty Clerk roles, technical background in motor industry, DMS experience (Automate, Evolve, ADP/kerridge), experience with specific OEMs (Baic, Gac, Tata, Renault, GWM/Haval, Nissan, Mitsubishi, Isuzu, Hyundai, Foton, Ford)
Responsibilities
Research warranty concerns and prepare/customize warranty papers, review and administer warranty claims, monitor repair order completion, communicate warranty programs to aftersales staff, ensure compliance with warranty specifications, evaluate databases for claims entry, manage warranty claim submissions and resubmissions, prepare documents for OEM audits, manage warranty parts store, maintain customer and warrantor records
Seniority
Mid-level specialist (3-5 years experience)