Service Desk Technician
Core
Frontline IT support technician handling Tier 1 and Tier 2 incidents for government clients, managing hardware/software troubleshooting, account management, and patch deployment.
Role type
Service Desk Technician (Tier 1/2)
Builds
IT support services for government end-users
Domain
Defense and government services
Deliverable
client delivery
Required skills
Active Directory management, hardware installation and troubleshooting, operating system installation, software patching, ticket system management, network login assistance, mobile device management, standard operating procedure documentation
Preferred skills
Bachelor's in IT, MCP certification
Technologies
Service Now, Active Directory, Windows 10, Microsoft 365, Windows Server, Mobile Device Management
Responsibilities
Respond to and resolve computer, printer, and software issues; manage Active Directory user accounts and groups; install and troubleshoot IT equipment and operating systems; upload Microsoft Baseline Images and manage software updates; write and maintain standard practice procedures; escalate incidents to appropriate IT groups
Seniority
Mid-level, hands-on IC
