Dealer Performance Coach
Core
External strategic partner providing leadership coaching, CX diagnostics, and business mentorship to dealership management teams and staff to drive performance and guest experience.
Role type
Senior IC business coach / leadership development consultant
Builds
High-performance dealership teams and strategic leadership capabilities
Domain
Automotive retail / Customer Experience (CX)
Deliverable
client delivery
Required skills
Business mentorship, leadership development, CX analysis, strategic influence, workshop facilitation, commercial acumen
Preferred skills
Coaching certifications, automotive dealership experience
Technologies
Ford business resources and tools
Responsibilities
Coach Guest Experience Managers (GEMs) on behavioral standards and leadership; Mentor Dealer Principals and Departmental Managers on business strategy; Diagnose root causes of CX issues and create action plans; Lead high-impact coaching sessions for front-line staff; Provide strategic advisory on resource deployment and performance health checks
Seniority
Senior, hands-on IC
