Consultor de Processos Sr - (Veículos Pesados e Agrícolas)
Core
Senior process consultant diagnosing and optimizing after-sales/service operations for heavy vehicles and agricultural machinery dealerships.
Role type
Senior process improvement consultant (automotive/agricultural after-sales)
Builds
Standardized service processes, efficiency improvements, and operational roadmaps for dealer networks.
Domain
Automotive and agricultural machinery industry, after-sales service operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
process mapping, root cause analysis, stakeholder management, executive reporting, project management, field diagnostics, gap analysis, risk assessment
Preferred skills
multi-unit franchise standardization, after-sales KPIs (SLA, productivity, NPS), data governance, routine management
Technologies
none stated
Responsibilities
Conduct field diagnostics and internal interviews at dealerships; map end-to-end after-sales processes; identify bottlenecks and root causes; evaluate maturity across process, commercial, and data pillars; produce executive insights and quick-win proposals; support prioritization criteria and project discipline.
Seniority
Senior, hands-on IC
