Production Support Specialist
Core
Resolve deployment issues for the Ford Service Reservation Plus program across Mobile App, Web, Fleet Telematics, and In Vehicle Infotainment channels to ensure a seamless customer service experience.
Role type
Production Support Specialist (Automotive Customer Service)
Builds
Customer service workflows and dealer service operations for Ford vehicles
Domain
Automotive / Customer Experience / Dealer Operations
Deliverable
client delivery
Required skills
Automotive customer service, Dealer service operations, Issue triage and resolution, Cross-functional collaboration, Process improvement, Stakeholder communication, Technical domain adaptation, Analytical thinking
Preferred skills
Power Apps, Metrics and analytics, Project management, Trend identification
Technologies
Microsoft Office, Power Apps, Mobile App, Web, Fleet Telematics, In Vehicle Infotainment
Responsibilities
Bridge field teams and product teams to identify and resolve issues; Analyze processes for efficiency improvements; Collaborate with Operations, Architecture, and Integration teams; Act as the voice of the customer and dealer to product and engineering teams; Stay updated on new features and releases.
Seniority
Mid-level, hands-on IC
