Technical Support Engineer I
Core
Provide advanced technical support for Sectigo's certificate lifecycle management (CLM) platform and digital trust solutions to global enterprise customers.
Role type
Senior IC technical support engineer (PKI/SSL/TLS)
Builds
Customer support processes, knowledge base articles, and resolution for complex digital trust issues
Domain
Cybersecurity, PKI, SSL/TLS, Certificate Lifecycle Management
Deliverable
client delivery
Required skills
Active Directory, networking concepts, PKI concepts, TLS/SSL protocols, SSL offloading, OpenSSL, Java Keytool, CertUTIL, IIS, Apache, Tomcat, NGINX, ACME clients, Wireshark, support tools
Preferred skills
Experience with large enterprise accounts, shift work availability, after-hours pager duty
Technologies
F5, HAProxy, MMC, certbot, win-acme, lego, browser developer consoles
Responsibilities
Handle escalated customer issues from sales and front-line teams, research and diagnose advanced technical problems, assist customers via phone/email/chat, escalate unresolved issues to engineering, maintain knowledge base, manage multiple issues under SLAs
Seniority
Mid-level, hands-on IC