Director, Enterprise Mobile Technologies
Core
Manage a team of engineers to support daily mobile and wireless service incidents, equipment orders, and device configurations for NYC government agencies.
Role type
Senior IC telecommunications manager (mobile technologies)
Builds
Mobile device provisioning, service activation, and troubleshooting for city agencies
Domain
Public sector / Government / Telecommunications
Deliverable
client delivery
Required skills
Team management, incident prioritization, vendor liaison, device configuration, MDM administration, inventory control, cost recovery coordination
Preferred skills
None stated
Technologies
ServiceNow, MDM (Mobile Device Management), Android, iOS
Responsibilities
Manage a team of engineers providing support on daily ServiceNow incidents/requests; Liaise with City agencies on requests/incidents resolution for various carrier services; Provide managerial and technical support and assist in troubleshooting communications issues; Perform inventory control functions and update vendor management system; Assist customers with various device configurations and MDM tasks; Determine proper user financial responsibilities for new service and equipment costs.
Seniority
Senior, hands-on IC with management duties