IT Operations Support
Core
Administering, securing, and maintaining Mobile Device Management (MDM) infrastructure and Active Directory environments for the NYC Department of Consumer and Worker Protection.
Role type
IT Operations Support Specialist (MDM & Active Directory)
Builds
Secure mobile and desktop environments, manages device lifecycles, and ensures endpoint compliance.
Domain
Public Sector / IT Infrastructure & Endpoint Security
Deliverable
infrastructure
Required skills
Mobile Device Management (MDM), Active Directory administration, Endpoint security policy enforcement, Device imaging and deployment, Tier 1-3 technical support, Vendor coordination
Preferred skills
Omnissa Workspace One UEM expertise, Scripting for device management, Knowledge base maintenance
Technologies
Omnissa Workspace One UEM, Active Directory, iOS, Android, Windows, macOS
Responsibilities
Administer and maintain Omnissa Workspace One UEM for device enrollment, provisioning, and lifecycle management; Configure and enforce device compliance, security baselines, and access controls; Monitor device health, inventory, and security alerts; Provide Tier 1–3 support for mobile and desktop devices; Manage Active Directory users, groups, and device assignments; Coordinate with vendors to resolve escalated issues.