Warranty Specialist
Core
Administer warranty claims, monitor repair orders, and manage warranty documentation and audits for automotive service operations.
Role type
Warranty Specialist (Automotive Aftersales)
Builds
Warranty claim approvals, repair order authorizations, and audit-ready documentation for OEMs.
Domain
Automotive industry / Aftersales service
Deliverable
client delivery
Required skills
Warranty claim administration, repair order monitoring, database evaluation, data entry, document preparation, compliance management, customer inquiry handling, parts store management
Preferred skills
DMS experience (Automate, Evolve, ADP/kerridge), prior experience as Service Advisor or Warranty Clerk, technical background in motor industry
Responsibilities
Review and submit warranty claims, monitor repair order completion, communicate warranty programs to aftersales staff, evaluate databases for claims, manage warranty parts store, prepare documents for OEM audits, maintain customer and warrantor records
Seniority
Mid-level (3-5 years experience)