Job
Core
Provide 24/5 customer support and handle daily operational tasks for FxPro clients.
Role type
Client Operations Officer
Builds
Client support experience and operational compliance
Domain
Fintech / Foreign Exchange
Deliverable
client delivery
Required skills
customer support, KYC verification, transaction processing, account monitoring, regulatory compliance, cross-functional collaboration, issue escalation, process improvement
Preferred skills
CRM systems, KYC/AML knowledge, trading platforms (MT4, MT5, cTrader)
Responsibilities
Deliver proactive support via live chat, email, and phone; resolve client inquiries and complaints; handle KYC verification and transaction processing; ensure compliance with policies and regulations; collaborate with cross-functional teams; escalate critical matters; provide feedback to improve processes
Seniority
Junior to Mid-level, hands-on IC
