Patient Services Officer - HC - Practice Support
Core
Provide administrative support, patient scheduling, and billing services for a cardiovascular diagnostics clinic.
Role type
Patient Services Officer (Administrative)
Builds
Patient appointment schedules, billing records, and clinic operational flow.
Domain
Healthcare / Cardiovascular diagnostics
Deliverable
product features
Required skills
Patient care, customer service, organization, communication, billing/receipting, Medicare/DVA billing, phone etiquette, data entry, adaptability
Preferred skills
Experience in medical/healthcare environment
Technologies
Health Track system
Responsibilities
Greet patients and manage appointments for specialists across multiple sites, collect patient information and maintain data accuracy, manage high-volume telephone enquiries, coordinate billing and receipting of accounts, liaise with medical staff, process correspondence, and confirm test bookings.