Enterprise Customer Success Manager
Core
Financial technology advisor serving Brex's largest enterprise customers to drive adoption, retention, and expansion across their financial stack.
Role type
Senior Enterprise Customer Success Manager
Builds
Financial technology solutions for enterprise clients
Domain
Financial Technology / Enterprise SaaS
Required skills
Strategic account planning, executive relationship management, financial acumen, churn risk mitigation, cross-functional collaboration, data-driven insights, ERP system knowledge, global account management
Preferred skills
Finance-first mindset, systems thinking, proactive problem solving, thought leadership
Technologies
NetSuite, QuickBooks, spend management tools
Responsibilities
Develop strategic account plans for retention and expansion; Act as trusted advisor to finance stakeholders on spend management and reporting; Build multi-threaded relationships across Finance, Procurement, AP, IT, and Security; Lead business reviews and financial health checks; Identify and mitigate churn risks; Partner with Sales, Product, and Risk teams; Own key metrics including GMV growth and customer health scores.
