Enterprise Customer Success Manager
Core
Serve as a financial technology advisor to Brex's largest enterprise customers, partnering with CFOs and finance teams to drive product adoption, retention, and expansion.
Role type
Senior Enterprise Customer Success Manager
Builds
Financial technology solutions for enterprise clients
Domain
Financial Technology (FinTech)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account planning, executive relationship management, churn risk mitigation, cross-functional collaboration, financial acumen, data-driven insights, ERP system knowledge, global account management
Preferred skills
Systems thinking, proactive problem solving, thought leadership
Technologies
NetSuite, QuickBooks, spend management tools
Responsibilities
Develop strategic account plans to drive retention and expansion; Act as a trusted advisor on spend management and financial reporting; Build multi-threaded relationships across Finance, Procurement, AP, IT, and Security; Lead business reviews and financial health checks; Identify and mitigate churn risks; Partner with Sales, Product, and Risk teams; Own key metrics including GMV growth and customer health scores
Seniority
Senior, hands-on IC
