Mid-Senior Hospitality Professionals
Core
Lead day-to-day hospitality operations across accommodation, F&B, events, and multi-department environments to meet service and financial targets.
Role type
Mid-Senior Hospitality Operations Manager
Builds
Hotel and resort operations, food & beverage services, guest experiences, and events/banqueting
Domain
Hospitality (Hotels, Resorts, Restaurants, Venues)
Required skills
Team leadership and performance management, Budgeting and forecasting, Operational reporting and KPI analysis, SOP and brand standards implementation, Workforce planning and rostering, Commercial acumen (occupancy, ADR, RevPAR), Food safety and hygiene compliance, Supplier and stock management
Preferred skills
Hospitality Management or Business qualification, Experience with PMS/POS/RMS/CRM systems, Australian workplace compliance knowledge
Technologies
PMS, POS, RMS, CRM, Roster platforms, Excel
Responsibilities
Lead day-to-day hospitality operations, Drive guest experience standards and service recovery, Manage workforce planning and team performance, Oversee budgets and cost controls, Implement SOPs and compliance processes, Partner with commercial functions to optimize profitability, Produce operational reporting and lead continuous improvement
Seniority
Mid-Senior, hands-on IC with leadership potential