Customer Success Manager Asia (Mandarin Speaker - 12-Month FTC)

Melbourne, Victoria💼 Full-time🗓 2026-09-30 → 2026-10-03

Core

Value owner and trusted advisor for a portfolio of customers, ensuring adoption, health, and advocacy on the Trustpilot review platform.

Role type

Senior Customer Success Manager (SaaS)

Builds

Customer adoption, retention, and advocacy for the Trustpilot product

Domain

Digital advertising / Search marketing / Customer reviews

Required skills

SaaS customer success experience, Native Mandarin, professional English, product adoption driving, churn reduction, stakeholder management, data analysis, CRM management

Preferred skills

Digital advertising/search marketing industry knowledge

Responsibilities

Lead post-sale onboarding and setup, drive measurable business adoption, maintain high Gross Renewal Rates (GRR), achieve strong Net Promoter Score (NPS), resolve customer issues, partner with Marketing for advocacy, collaborate with Product on feedback

Seniority

Mid-to-Senior, hands-on IC

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About Trustpilot

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with ope