Construction Customer Success Manager
Core
Implement AI construction intelligence platform capabilities on site projects to ensure successful delivery and adoption for contractors.
Role type
Customer Success Manager (Construction)
Builds
Construction project digital twins and operational insights
Domain
Construction / AI / Computer Vision
Deliverable
production ML models
Required skills
Construction project management, stakeholder management, change management, user training, data analysis, product feedback, playbook creation
Preferred skills
Site-based experience, senior stakeholder engagement, fast-paced startup adaptability
Technologies
Buildots platform, BIM, digital twins
Responsibilities
Provide strategic advisory services to maximize customer adoption and ROI; Lead relationships with key champions; Handle onboarding and training of on-site users; Gain insights from project data to influence product roadmap; Create and update customer success playbooks
Seniority
Mid-Senior, hands-on IC