*Construction Customer Success Manager (50% onsite required)
Core
Ensure customer success and satisfaction on major construction projects by driving adoption of construction intelligence platform, optimizing project outcomes, and embedding data into daily practices.
Role type
Senior Customer Success Manager (Major Projects)
Builds
Construction intelligence platform for operational excellence
Domain
Construction technology / AEC
Deliverable
production ML models
Required skills
Construction project management, stakeholder management, data analysis, user training, process improvement, technical troubleshooting
Preferred skills
Experience with BIM, familiarity with construction sites, ability to translate data into insights (via careerplan.io/jobs/36-004-B8-37C-construction-customer-success-manager-50-onsite-required-at-buildots)
Technologies
Buildots platform, BIM, construction scheduling tools
Responsibilities
Act as primary point of contact for customers, collaborate with project teams for implementation, monitor project progress, identify process improvements, facilitate communication between customers and internal teams, provide training and ongoing support
Seniority
Senior, hands-on IC
