IT Support Engineer
Core
Deliver reliable day-to-day IT support across systems, devices, applications, and access management for a fast-moving technology organization.
Role type
Senior IT Support Engineer (Tier 1 & 2)
Builds
Secure and efficient technology environments for global employees
Domain
IT Operations / Endpoint Management / Identity & Access Management
Required skills
Tier 1 & 2 IT support, macOS and Windows enterprise endpoint management, Microsoft Intune, JAMF, SAML/SSO/SCIM identity administration, SPF/DKIM, VPN, Azure/Microsoft ADFS, process documentation, workflow automation
Preferred skills
Experience managing IT operations for 150–300 employees, security-first mindset, proactive process improvement
Technologies
Jira, Slack, Google Workspace, Okta, Microsoft Intune, JAMF, Azure, ADFS
Responsibilities
Provide timely Tier 1 and Tier 2 IT support and monitor IT channels; Manage global laptop provisioning and de-provisioning for macOS and Windows; Coordinate employee onboarding and offboarding processes; Administer identity and access management systems (Google Workspace, Okta); Maintain endpoint and device-management environments; Help maintain authentication, SSO, provisioning, VPN, and email-security infrastructure; Document IT processes and troubleshooting procedures; Identify opportunities to improve and automate IT workflows.
Seniority
Senior, hands-on IC
