Technology Support Officer
Core
End-to-end IT support officer resolving Level 1-3 incidents, maintaining systems, and ensuring reliable technology operations for staff.
Role type
IT Support Officer (Level 1-3)
Builds
Internal IT infrastructure and support services
Domain
Manufacturing / IT Operations
Deliverable
infrastructure
Required skills
Hardware troubleshooting, software troubleshooting, network troubleshooting, MacOS support, Windows support, Microsoft Server knowledge, cybersecurity fundamentals, data management, vendor management, technical documentation
Preferred skills
Bachelor's degree in IT/Computer Science/Business Systems
Technologies
Windows, MacOS, Microsoft Servers
Responsibilities
Provide Level 1-3 troubleshooting across hardware, software, networks, printing, and mobile devices; Set up, configure, and issue hardware while maintaining inventory; Handle access requests, password resets, MFA, and SSO troubleshooting; Communicate with external vendors for escalated issues and repairs; Create and maintain technical troubleshooting guides; Identify recurring issues and track performance metrics.
Seniority
Individual Contributor