IT Support Officer (L2)
Core
Provide Level 2 technical support and manage user lifecycle processes for employees across Windows and Mac environments.
Role type
L2 IT Support Officer
Builds
IT operations services for internal staff
Domain
Education technology (EdTech)
Deliverable
client delivery
Required skills
Microsoft 365 administration, Entra ID management, Windows and Mac troubleshooting, FreshDesk/ITSM ticketing, network connectivity (wired/wireless/VPN), VoIP support, endpoint security (Sophos), asset management
Preferred skills
Microsoft Intune administration, ITIL principles
Technologies
Microsoft 365, Entra ID, FreshDesk, Sophos, Windows, Mac, VoIP
Responsibilities
Manage end-to-end onboarding, transfer, and offboarding processes; provision and administer user accounts and permissions; troubleshoot hardware, software, and network issues; maintain IT asset registers and documentation.
Seniority
Mid-level, hands-on IC