Senior Salesforce Business Analyst
Core
Senior Salesforce Business Analyst driving CRM enhancements, strategic initiatives, and production support for financial planning clients.
Role type
Senior IC Salesforce Business Analyst (Project Delivery & Support)
Builds
Salesforce CRM enhancements, scalable solutions, and operational stability for financial services clients.
Domain
Financial Services / CRM
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Salesforce CRM expertise, requirements gathering, solution design, Agile methodologies, Jira, UAT coordination, stakeholder management, root cause analysis, process improvement, project delivery, functional design
Preferred skills
Salesforce Administrator certification, Agile product team experience, data management knowledge, mentoring
Technologies
Salesforce, Jira
Responsibilities
Lead requirements gathering and define business needs for CRM solutions; Drive end-to-end delivery of Salesforce enhancement projects; Manage production incidents and resolve complex user issues; Coordinate UAT and support production releases; Mentor junior analysts and facilitate knowledge sharing.
Seniority
Senior, hands-on IC with project leadership
