Business Analyst Salesforce H/F
Core
Analyze user and stakeholder needs to define business requirements and configure Salesforce solutions to optimize business processes.
Role type
Business Analyst (Salesforce)
Builds
Salesforce applications and new features
Domain
IT Consulting / Salesforce CRM
Deliverable
product features
Required skills
Business requirement analysis, Business process modeling, Salesforce configuration, Functional documentation, User training, Problem solving
Preferred skills
Salesforce certifications (Administrator/Advanced Administrator), Agile methodology
Technologies
Salesforce
Responsibilities
Gather and analyze user/stakeholder requirements, Write functional specifications and design documents, Model and optimize business processes using Salesforce, Configure Salesforce (reports, dashboards, workflows), Participate in solution testing, Train end-users on new features, Provide ongoing user support, Collaborate with technical teams and project managers